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Frequently Asked Questions


Why Is Your Data Different?

What Is Your Refund/Return Policy?

How will I receive my list of Brand New Movers?

What about the Do-Not-Call laws?

How do I retrieve a saved order?

Why   back to top
New movers spend more money on goods and services in the first three months than they will in the next three years. Building their buying habits right after move-in can mean earning a lifelong customer. Reach new movers right when they move in!

Why Is Your Data Different?   back to top
Traditional new mover data is compiled from courthouse records. This slow process gives you "new" data that is often 30 to 90 days old. By that time, whatever opportunity you had to earn that new mover's business has been lost. Stop using "New" data - we can give you NOW data.'s automated processes allow you to reach new movers with 24-72 hours of move-in.

What Is Your Refund/Return Policy?   back to top stands behind the quality of our data. Our data is sourced from the National Directory Assistance File -- the most up-to-date data file on the market. Because of our nightly updates, we can guarantee that at least 90% of the records we provide you will be new mover households within the time period you specified in your order. No other provider of new mover data will make the same 90% guarantee.

In the rare instance that more than 10% of the records supplied in your order did not move in within the time period you designated, will happily refund 100% of your money for those records. All refund requests are subject to the following conditions:

1. Your request must be made in writing to and must contain your: Order Number (found on your receipt)
Order Date
Company Name
Mailing Address
Email Address

2. Your request must be made within 48 hours of your order.

3. You must attach to your email all of the records that you believe do not represent new movers within the timeframe you ordered along with a written explanation of the facts indicating these are not new movers. will manually verify whether these records do, in fact, represent new movers. Please allow up to three (3) business days for manual confirmation.

If, after confirmation by our staff, over 10% of the total records you ordered were not new movers within the timeframe you specified, will issue a 100% refund for each and every non-"new mover" record, on a pro rata basis. Please allow up to two (2) weeks for a refund transaction to post.

How will I receive my list of Brand New Movers?   back to top
After you place your order, an email will be sent to you at the email you've supplied to us when you set up your account. That email will contain a hyperlink you can use to download your order. Simply click on the link, and a window will pop up giving you the option to "Open" or "Save" the file. Click "Save" and then select a destination on your computer where you would like the file written ("Desktop" is usually a good place). Once your file is saved to the destination, simply double-click the file to open it.

What about the Do-Not-Call laws?   back to top
The federal and state Do-Not-Call laws are certainly on everyone's mind these days. Federal telemarketing laws specify that the end user, i.e., YOU, will ultimately be held responsible for any violation of the federal Do-Not-Call laws. Therefore, it is important for you to know that does NOT purge your file of any Do-Not-Call numbers appearing on any state or federal Do-Not-Call lists. Because the end user is ultimately responsible for compliance, our clients have overwhelmingly decided that it is safer for them to do any Do-Not-Call scrub by themselves or through a third-party provider. does, however, request that you supply us with your SAN ("Subscriber Account Number") as evidence that you have registered with the FTC and will purge any telemarketing list in accordance with the federal Do-Not-Call laws. You will input your SAN when you create a account. Visit for more information on how to acquire a SAN.

How do I retrieve a saved order? back to top
After you've made your purchase of a list, your order will be available for download within a few minutes. You will receive an email notification when your file is ready. Each order you place will be saved in your own personal account for download at any time.

To retrieve your order, return to
1. Click the "Login" button on the top menu bar.
2. Type in your login and password, and click "Login."
3. When you are notified that your login was successful, click "Continue."
4. After logging in, the "My Account" button will appear in the top menu bar. Click it.
5. Under the "My Orders" section, you will see a listing of any orders placed in the last 30 days. Orders are listed by the custom name you gave your file when you placed your order. If you wish to download a file, simply click the name of the order.
6. Click "Save" and then browse your computer to designate the location where you would like to save the file on your computer. "Desktop" is a good default location.
7. Click "Ok" to start the download.



April 1 , 2020

Number of new movers
added in the past 30 days:


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OUR GUARANTEE guarantees that at least 90% of the records we provide you will be new mover or new homeowner households within the time period you specified in your order. No other provider will make the same 90% guarantee.
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